Frequently Asked Questions
1. Who are we?
Welcome to DaigouSales, a company that provides brand owners with a complete China cross border sales and marketing solution. With our WeChat eMarketplace and comprehensive merchandising programs we facilitate the selling and marketing of brands to Chinese consumers via daigou intermediaries. DaigouSales, is a wholly owned brand of Reach China Holdings Limited. DaigouSales cooperates with both well-known foreign and emerging brands, it offers wholesale pricing to daigou and direct to consumer (China) shipping. The categories offered by DaigouSales include clothing, shoes, beauty goods, vitamins, supplements, infant formula and many more.
DaigouSales aspires to become the world’s largest daigou specific E-commerce company.
2. What is a Daigou?
Daigou literally translated means “buying on behalf of”. It refers to a network of shopping agents who buy things for residents on mainland China that are unavailable or hard to find there. Essentially, it is a channel of commerce between mainland Chinese buyers and overseas professional shoppers.
3. Does my brand qualify?
DaigouSales restricts the listing of certain categories of products which include (but are not limited to) adult products, electronic cigarettes etc.
- Your product must have a trademark.
- DaigouSales must approve your brand and has rights to refuse your subscription.
- Each Flagship eStore can only have one brand and up to 20 SKU’s listed.
- Each Brand must locate their products in a DaigouSales warehouse or pick facility.
4. How much does it cost for Flagship eStore on DaigouSales?
- A$ 500 eStore setup fee. This includes up to 20 SKUs
- A$ 249 per month for eStore management, customer service (pre/post sales) and Service use fee.
- We deduct 2.5% from each transaction.
- We can provide product translation services but this is additional cost.
5. How does the warehousing and shipping work?
Each eStore merchant must provide us with their products (on consignment) so we can pick, pack and ship for the buyers. We have an Australian warehouse located in Sydney for our Australian merchants. There is a $50 per month fee (mixed pallet) and $1.70 pick fee (included bubble and carton costs) per order.
The buyer is required to pay the shipping costs from our warehouse or pick facilities to their home.
6. How long does it take before my eStore is online and my products are listed?
- Typically, following subscription, between 3 – 5 days depending on when we receive all the information.
7. How many products should I list?
- Your setup fee covers listing 20 products but we suggest focusing on your hero products (4-6 SKU’s)
8. Which products should I choose?
- If you have products in a number of categories, we suggest you try your most popular product in each category.
- If you already get some sales from China, we suggest you list your top sellers.
- If your products do not currently sell in China, and you do not have multiple categories, we suggest listing popular products in the $40 – $100 price range.
9. Are there particular products I can’t sell to China?
- China has strict rules on what products cannot be shipped to China. As a condition of use for DaigouSales, our merchants need to understand these restriction and not look to bypass these laws. A list of restricted products can be found here.
10. How does pricing work?
The Merchant sets the price of the Product offered for sale through their eStore. A commission of 2.5 percent is added to the price set by the Merchant, and the total is displayed as the sale price alongside the Product on offer. We recommend have two prices; bulk wholesale and regular wholesale – with at least a ten percent difference.
11. How can I promote my eStore?
DaigouSales offers an extensive on and offline merchandising program. Participation in these programs are optional and subject to availability. Details can be found in the Services section of our website.
Question not answered here?
Feel free to email us if you have any questions not already answered here.